Scheduling and tracking

Planning, matching, and dispatching the right resources to do the work is the cornerstone of your customer delight and ensures that your teams get the support they need. Being proactive requires a robust scheduling process that enables you to quickly adjust and accommodate to changes and ensure that resources are deployed where and when they are most needed.

Visually streamline tasks

Redback’s simple and intuitive interface makes it easy to schedule your teams and their work. Visually drag and drop tasks and activities on the fly and replace those whiteboards and spreadsheets.

Redback can automatically schedule all available tasks to the most optimal resources and reschedule them in real time as the situation changes. Some of Redback’s capabilities include:

Gantt-based assignment scheduling
Drag-and-drop scheduling
Configurable scheduling horizon

Real-time tracking

Redback’s scheduling feature gives you real-time visibility into field operations. Track work progress and monitor the location of field personnel to make informed decisions based on up-to-date information.

Provide your teams with the support they need to ensure that they are consistently engaged in productive activities, maximizing the use of their time. Some of Redback’s capabilities include:

Colour coding of agent and task statuses
Field status changes displayed in real time
Agent no-shows discard current assignments and triggers re-optimisation

Manage change as it happens

Redback can automatically match all available tasks to the most optimal resources and reschedule them in real time as situations change.

Redback will let you know when work assignments are at risk of being late or cannot be completed so you can quickly adjust and deploy your resources accordingly. Some of Redback’s capabilities include:

One-click auto-scheduling function
Calculation metrics for travel time, inventory, skills, and costs
Real-time re-optimisation as conditions change